Frequently Asked Questions
Everything you need to know about HMG Powder Coatings, shipping, and technical support.
What is the standard lead time for shipping?
Most in-stock powder coatings are dispatched within 24 hours. Delivery typically takes 2-5 business days depending on your location and the size of the order.
Do you offer custom color matching services?
Yes, HMG Powder Coatings provides professional color matching. Simply provide a RAL code or a physical sample, and our laboratory team will formulate a precise match for your project.
What is your return policy for opened powders?
For quality control and safety reasons, we cannot accept returns on powders where the original seal has been broken. Unopened items can be returned within 30 days of purchase.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and wire transfers for bulk commercial orders.
Are your powder coatings suitable for outdoor use?
We offer a wide range of polyester and architectural grade powders specifically designed for UV resistance and outdoor durability. Check the product technical data sheet (TDS) for specific ratings.
Do you provide Technical Data Sheets (TDS) and Safety Data Sheets (SDS)?
Absolutely. Documentation for every product can be downloaded directly from the product page or requested via our customer support team to ensure safe and correct application.